Public Access Assistant

Public Access Assistant

We are looking for a pro-active and conscientious Public Access Assistant to join the Visitor Experience Team here at Grimsthorpe. 

Job Type: Seasonal role running from March to October inclusive. 

Reporting to: Visitor Experience Lead

Hours: 30 hours per week, Sunday – Thursday inclusive of Bank Holidays. Additional hours for event days and additional opening days, including during October half term.

Job Description: A physically demanding role, the Public Access Assistant will assist the Visitor Experience Lead during the open season when the Castle, park and gardens are open to the public. You must have a flexible approach to work, a problem-solving attitude and good customer service skills. This role is carried out mostly outdoors. 

Responsibilities include, but are not limited to: maintenance of public services facilities; setting up/opening and closing down of the public access facilities; assisting visitors on site with any requests or questions they may have; monthly playground inspections; collecting and correctly disposing of public access waste; performing first aid to visitors when needed; handling and transporting cash on site; assisting with events preparation; and generally assisting the Visitor Experience Lead in any other reasonable duties related to public opening. 

To view the full job description please click here

Benefits: You shall be entitled to 5.8 weeks holiday pro rata each year inclusive of Bank Holidays.  Paid holiday pay will accrue on a daily basis. 

Qualifying pension scheme. 

Life Assurance scheme. 

Ongoing training and development opportunities. 

Person specification:
Essential: 

  • Full UK driving licence. 
  • Ability to work alone and as part of a team. 
  • To be a committed team player with a positive and enthusiastic attitude to your work, the Estate and other team members. 
  • Problem-solving skills and the ability to remain calm in all situations. 
  • Ability to be flexible and amenable to variations of your routine.  
  • A can-do attitude with a willingness to help the team when problems arise. 
  • Good customer service skills and a customer-focussed approach with exceptional standards of service. 

Desirable: 

  • First Aid at Work certificate 
  • Previous experience working in a similar role and/or on an estate 
  • CPD/RoSPA approved health and safety training 
  • Outdoor playground inspection training 
  • Fire safety training 


Apply:
Please send a copy of your CV and a cover letter demonstrating how you fulfil each point listed in the person specification to joley@grimsthorpe.co.uk. 

Deadline: 14th February 2022 

About Grimsthorpe & Drummond Castle Trust Limited 

The Trust
The Grimsthorpe and Drummond Castle Trust is a registered charity, which owns Grimsthorpe Estate in Lincolnshire and Drummond Castle in Perthshire, Scotland. The charity was created by the late Earl of Ancaster in 1978, who donated his historic family properties to the charity. His daughter, Lady Willoughby de Eresby, continues as Chair on the Board of Directors. 

The Estates include important buildings, Grimsthorpe Castle and Drummond Castle, their contents and surroundings, together with much other historically important property. The principle objectives of the Trust is to conserve and to enhance the Trust’s assets on behalf of the Public.  

Management Structure
The responsibility for the active management of the Estates lies with the Managing Trustee and the Agent. The Managing Agent reports quarterly to the Board of Trustees. In addition, there are currently six administrative staff and thirty other permanent Estate staff. Their duties encompass activities such as building maintenance, forestry, garden maintenance and security. 



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